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Unable to download raw data from FTDNA. FTDNA advised to ask you.

I have my DNA results (Kit #713630) on FTDNA.  I contacted them because I have tried several FREE apps to unzip their GZIP file.  What was supposed to be easy does not seem to be working for me.  (I was able to figure the GEDCOM zip file and upload the ged file onto MyHeritage.  FTDNA advised that I get in contact with the website that I'm upload the raw scores onto and that would be GENi, especially since they advised that DNA results CANNOT be uploaded onto MyHeritage  Please advise the way for me to get my raw data from FTDNA onto GENi.  I have tried on my personal laptop as well as a government with no luck.

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