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Unable to add children to my tree

Andrew Matheson

March 14, 2017 12:53

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Dear Sir,

I have been using Geni.com "the site" for several months now, I went to add some records yesterday and was unable to add  further children on the site, it diverts to a window below. It's not difficult for your people to check, you could try adding a child to any record on my site and get the same result. This is either a major bug that requires fixing, or (my cynical side suggests otherwise) it may be your way of doing business. 

This was really good timing, as I was about to subscribe to my heritage, this is a serious bug, and concerns me as to the stability of Geni.com - why would I ever subscribe with My heritage when it's geni site does not work?

Andrew Matheson

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Add son of Stuart Edgar Taylor

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Stuart Edgar Taylor

 

 

 

Jacqui Taylor

Stuart Edgar Taylor

 

 

 

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4 comments

• 0
  
  Jeff, Geni Curator April 13, 2017 16:19

  Andrew, are you still having issues with this?  I'm not aware of any issues adding profiles.  You're the only person to report it, so it's likely a setting or Adobe issue on your computer.

• 0
  
  Loyd Edwin Courson June 24, 2018 01:27

  my girl friend tried to enter  children and they all showed up as siblings and she has been doing this for a long time and knows what she is doing . but this new system is messing every thing up. and she had to delete them all because  they were wrong . which was a big wast of time when the system could have put then there she had intended for them to be put in the first place.

• 0
  
  Jeff, Geni Curator June 24, 2018 04:35

  If you can reproduce it, let me know the steps. Is this the Adobe flash tree or the new tree?

• 0
  
  Loyd Edwin Courson June 26, 2018 06:58

  It is an Adobe flash tree . The steps she takes is as normal you want to add a child of a relative you go to the tree find the person that the child belongs to and you click on the arrow that is for children and you put in there name and there birth and death date and then save . now the system should save it in the appropriate place as the child of the relative that you put it under but no it saves it as a siblings .She is so frustrated cause, it is a waste of time to put in 20 children and have to take then out .because the system saves them in the wrong place. any help that you can give would be helpfull