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Everything disappeared?

Alexandria Johnson

December 17, 2017 18:52

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 As far as I know I've only ever had one account (I never made a second one so if it exists I'm a bit concerned).

Went to correct an error that said my birth parents were married (they never were). Suddenly my entire maternal line disappeared (1000's of people). Tried adding it back and my paternal line disappeared. However system was still showing matches so I logged out and logged back in  under the only account I am aware and my family tree only shows me. Everyone else is gone. A bit disgruntled since I'd done lots of work on building it and now I appear to be back at the beginning.

Any recommendations since I should only have one account?

4 comments

• 1
  
  Bjørn P. Brox December 17, 2017 19:08

  If you take a look in the revisions tab of your own profile you will see that it is a result of your own actions, - cutting connections and deleting profiles.

  There you will also have links to the lost profiles to be able to restore or reconnect them.

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  Alexandria Johnson December 17, 2017 23:28

  Ok but originally all I did was notate that my mom and dad were never married and changed their relationship to ex-partner and it deleted her line... The only thing showing in my revisions when I look at it is my removing my adopted parents and it will not allow me to add back my biological parents by manually inputting them or clicking anywhere on their page that I can see. I clould just be missing it and if so I'm sorry.

   

  **edit: went back in and found what you were talking about and got it fixed. Thank you!**

  Edited by Alexandria Johnson December 20, 2017 16:03
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  Elizabeth Marie Lewis November 21, 2018 01:27

  My entire account was deleted and I only found out when I went to look at my family tree again and it wouldn't let me log in, so had to create a new one and trying to send anything to the support team just pulls up the damn payment options. I don't want to buy anything to talk to a representative, but I need my account fixed. What should I do? (It sent me here.)

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  Bjørn P. Brox November 21, 2018 10:10

  Nah, - you created a new tree today by using another email than your original login and is a sister of your self.