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Download DNA Results from Y23&Me

Krislyn T. Lequin

August 09, 2017 16:43

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Hello everyone.  I received my DNA results from Y23&Me and am trying to download it on to the Geni website.  It will not allow me to copy/paste or drag the document.

Any suggestions? 

Thanks,

Krislyn 

3 comments

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  Geni Team January 13, 2018 00:04 Official comment

  Hi Krislyn,

   

  We're sorry for missing your post. If you are still experiencing this issue, can you please let us know what browser you are using?
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  Christine Huebner January 11, 2018 15:00

  I also tried and had no luck.

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  Geni Team January 13, 2018 00:04

  Hi Christine,

  We see that your DNA test results were uploaded to Geni on January 9, 2018. You can see this message on your DNA tab.

   

  Just a reminder, as a Pro subscriber, you are entitled to priority support through our ticketing system. Please see our FAQ on how to submit a help ticket: https://help.geni.com/hc/en-us/articles/229706307-How-to-Submit-a-Help-Ticket-