0

To recover my incomplete Family Tree

Kamaruddin Hussin

August 17, 2017 10:42

None

Follow

3 comments

• 0
  
  Kamaruddin Hussin August 17, 2017 10:47

  I can't remember the year I started but I have started about 30% of the project.Could you please help me recover the project.Thanks.

• 0
  
  Bjørn P. Brox August 17, 2017 11:03

  As far as I can see you have started a tree on Geni 4 times with different mail addresses. All trees are still available if you log in with the email address you used then.

  The biggest tree have added 208 profiles and is connected to the world tree, last login 2 years ago, and I assume this is the one you one to recover.
  
  The simplest way is just to log out of Geni and log in again with the correct email address and password. Remember that the email is just your login key and are still valid even if you dont't have access to that email anymore, - as long as you remember the password.
  
  When logged in just do as with most sites with a login, click on your own name at the top to get to your account settings where you can change your email.
  
  If you still have problems, a curator like me can give you access by merging the current and old account (s). To verify that you are the same person please add the exact birth date of your wife in your new tree since that is none public information I can compare with the existing tree.

  Edited by Bjørn P. Brox August 17, 2017 11:04
• 0
  
  Kamaruddin Hussin August 17, 2017 11:28

  Thank you very much for your help.I hope I can  recover my Family Tree Project and to continue the project.I am very happy to get the news.