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I cannot cancell this .

Jan Ingram Smith

March 26, 2017 15:47

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I do not want to pay for this service and after several attempts to cancell my trial 

period, was unsuccessful.  PLEASE CANCELL !  

JAN INGRAM SMITH

5 comments

• 0
  
  Jeff, Geni Curator March 26, 2017 17:29

  Jan, if you're unsuccessful in canceling your Pro Trial via this process, please contact subscriptions@geni.com

  https://help.geni.com/hc/en-us/articles/229706247-How-do-I-cancel-my-free-trial-

   

  Edited by Jeff, Geni Curator March 26, 2017 17:29
• 0
  
  Pam Moreau April 16, 2018 02:36

  Pam Moreau  i want to cancel  my free trial  finding it extremely  difficult  to do i will will not be using this site again Geni make this happen now .16 april 2018

• 0
  
  Pam Moreau April 16, 2018 02:37

  Pam Moreau  i want to cancel  my free trial  finding it extremely  difficult  to do i will will not be using this site again Geni make this happen now .16 april 2018

• 0
  
  Jeff, Geni Curator April 16, 2018 14:44

  Pam, you should be able to do so on your account settings.  Here is the direct link.

  https://www.geni.com/account_settings/all_account_settings

  Click on "Geni Premium Account".  I believe this is the direct link.

  Premium account settings

• 0
  
  Jeff, Geni Curator April 16, 2018 14:45

  If that fails, go to the billing section and remove your credit card.