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Corrupt Account

Maria Martinsson

March 31, 2017 18:50

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Hi!

 For some strange reason my account (per@elicit.se) has disappeared and have been replaced by my sisters (Maria Martinsson) account. How can this have happened and how can my account be restored?

Best Regards,
Per

5 comments

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  Jeff, Geni Curator March 31, 2017 18:59

  I expect the profiles might have had the same email address assigned and they were automatically merged (as accounts are defined by email).  I've tried to unmerge the profile that was Per.  See if you're still Maria.  If so, I will make a more direct fix.

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  Maria Martinsson March 31, 2017 19:19

  Hi Jeff,

  Thanks a lot for your support! I've just tried to login and I'm still Maria. Maybe a tried a bit too soon? I can retry later on today.

  Best Regards,
  Per

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  Maria Martinsson March 31, 2017 19:28

  Everything seems to be ok now! Thanks again!

  /Per

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  Jeff, Geni Curator March 31, 2017 19:29

  Ok, you should be set now, however you'll want to review the details.  I wasn't sure if the birth date, occupation and stuff was for you or your sister.  So check that as you now both have the same birth date.

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  Maria Martinsson March 31, 2017 19:30

  Ok, my (Per) birthdate is wrong. I'll update my profile.