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Help me to fix the tree

Svetlana Sigal Sulimani

January 07, 2023 03:17

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For fixing the tree I need to delete some profiles and some of them to merge, but it won't work:
Could you please help me?

7 comments

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  Job Waterreus January 07, 2023 07:03

  There is some help info available in Geni Start Here Basics, A-to-Z-of-Help-Topics , Geni Help Portal, Family tree and Frequently Asked Questions

  If you need profiles disconnected, merged or a merge undone please ask for help in ATTENTION Curators, please assist. (do not delete profiles that have other managers without their consent)

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  Geni Support Team January 09, 2023 23:44

  Hi Svetlana, are you referring to the duplicate profiles for Michael Samuilovich Yudelevich? In your screenshot, you can see that there is a blue outline around the silhouette in Michael's node. This means the account has been claimed with an email address. The node farthest left with the green outline around the silhouette for Mikhail Yudelevich shows he died in 2021. If that is correct and the profiles are the same, then you will need to report the claimed profile for Michael as Deceased. Once our customer service team reviews the report, we can assist with unclaiming the account so that you can merge the profile. Please see our FAQ on how to report a profile as Deceased https://help.geni.com/hc/en-us/articles/229706547-How-do-I-report-a-profile-as-Deceased- .

   

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  Svetlana Sigal Sulimani January 10, 2023 00:06

  Hi, Yes Michael Samuilovich Yudelevich passed away unfortunately..
  Elena Yudelevich a widow now, she was married only once and she has only one son Alexander Yudelevich.
  If I report that Michael Yudelevich is passed away, will I be able to solve the issue?

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  Geni Support Team January 10, 2023 00:31

  Yes, that is the first step otherwise you will not be able to merge his profile. Once the profile has been unclaimed, you can begin merging the duplicates. 

  When you are ready to merge, the easiest method may be to use the "Resolve Duplicates" tool. Click on Elena's node to open the side panel, then click "More," and select "Resolve Duplicates." You will then be able to drag and drop the duplicates for her husband and child to begin merging. See our FAQ for more details: https://help.geni.com/hc/en-us/articles/4408886081687

  If you need additional help merging profiles, you can reach out to a volunteer curator for assistance in this public discussion https://www.geni.com/discussions/257430 

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  Svetlana Sigal Sulimani February 05, 2023 20:21

  Hi, I've contacted the support team and they've answered me that they are checking but nothing changed so far. 
  Also Elena Yudelevich's father Hazkel Polterovich is still having two wives with the same names:
  

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  Geni Support Team February 06, 2023 21:24

  Hi Svetlana, we see that the Deceased report for Michael Samuilovich Yudelevich was resolved a few weeks ago. You should now be able to merge the duplicate profiles as we outlined above. If you need additional help merging the profiles, please reach out to a volunteer curator.

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  Job Waterreus February 07, 2023 12:16

  you might want to look at How to merge profiles on Geni.com - YouTube