0

"FREE 1-year data subscription at MyHeritage"

Hans-Dieter Rieveler

January 12, 2023 14:14

Answered

Follow

I took out a Geni-Pro subscription on January 8. The confirmation email said, among other things: "Your purchase entitles you to a FREE 1-year data subscription at MyHeritage! If you already have an account with MyHeritage registered at your email address (...@....), you don't need to do anything - your account will be automatically credited within 48 to 72 hours.
Can I expect that this "automatic credit" will actually still happen at some point? I have already inquired about this with MyHeritage, but have not received an answer.

6 comments

• 0
  
  William Matteson January 12, 2023 14:56

  Hello,   My situation is the same as Mr. Rieveler.   I can not talk to My Heritage as their phone support is only for subscribers, and I won't be a subscriber until credit is applied.  It has been longer than 72 hours.  Thanks, Bill Matteson (whmatteson@gmail.com)

• 0
  
  Geni Support Team January 12, 2023 23:29

  Hi Hans-Dieter and William, your data subscriptions have been applied to your MyHeritage accounts. Can you please login to your MyHeritage account to confirm?

• 0
  
  William Matteson January 14, 2023 21:28

  To Geni Support Team.

   

  Thanks a bunch.   I can access most functions.  The thing
  that doesn't work is automatically adding people to my tree.  Is
  that a function that requires a higher level membership?

  Best Regards,

  Bill 

   

   

• 0
  
  Karl Morris February 08, 2023 06:13

  I took out a Geni-Pro subscription also on January 8. The confirmation email said, among other things: "Your purchase entitles you to a FREE 1-year data subscription at MyHeritage! If you already have an account with MyHeritage registered at your email address (...@....), you don't need to do anything - your account will be automatically credited within 48 to 72 hours.
  Can I expect that this "automatic credit" will actually still happen at some point? I am still waiting for my MyHeritage account to be credited.

• 0
  
  Job Waterreus February 08, 2023 17:06

  Please see https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-

• 0
  
  Geni Support Team February 08, 2023 19:23

  Hi Karl, I see our customer service team has already responded to your ticket #143615 and confirmed that the free 1-year MyHeritage Data subscription was added to your MyHeritage account on January 12, 2023.