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Unable to subscribe to geni pro due to too many credit cards attempts

Catherine_S_Vititoe

January 27, 2023 20:15

Answered

Help Can you reset my page so I can upgrade and subscribe to geni pro plz it say to many credit cards

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3 comments

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Geni Support Team January 28, 2023 01:09

Hi Catherine, done! Please try again.

If you continue to have issues upgrading to Pro, please email us at subscriptions@geni.com .

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D Horton February 03, 2023 15:42

I have similar problem. Keep getting an "Error" message. Don't think I want to keep trying as I have no idea if they are taking money each time or not.

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Geni Support Team February 03, 2023 16:52

Hi D, please email us at subscriptions@geni.com with details about the error you received. We see no payment on your account.

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