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Need help w/Geni.com & My Heritage.

Dennis Parker

January 30, 2023 22:40

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I subscribed to Geni and then My Heritage expecting them to be/offer different info.  Get the same page when I try to look up a relative's info.  Both show the same page ??? Then I cannot get any further info by clicking on the orange info for dates/etc. or cannot open "View File."  I have been invoiced for both accounts and paid them.  I can't get any help because when I call and enter my account # they say they have no such #.

I have entered a "ticket" with no results.  I would like to cancel both of them because I can get no help with my problem.  But, of course, billing or sales will not answer because they say they have no account with that #, even though it shows on my account page.

Right now I would just like to get my money back and cancel both the Geni & the My Heritage accounts and just give up trying to use either one of them.  How do I get someone to answer the phone or contact me.  I WANT MY MONEY BACK!

Thank you for any help.  Right now I'm $250 in the hole and have been given no help and neither site will open enough to help me.

Dennis

1 comment

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  Geni Support Team January 31, 2023 00:25

  Hi Dennis. Per your request, we have canceled and refunded the Pro subscription on your Geni account. Note we did respond to your ticket #141991. Here's how to view the status of your help ticket.

  Geni Pro and MyHeritage subscriptions are different. To clarify, a Geni Pro subscription gives you access to paid features on Geni. This includes access to Tree Matches (matching Geni profiles), full access to the Geni search engine, and priority support. A MyHeritage subscription gives you access to MyHeritage Record Matches and Smart Matches (the orange and green matches on Geni profiles) in the MyHeritage database of historical records and family trees. These are provided in partnership with MyHeritage, and therefore, require a separate subscription. To request a refund from MyHeritage, you will need to contact their customer support team directly. Please see https://www.myheritage.com/contact-myheritage