When I confirm that the information is correct in the merge with MH, it still remains when the image switches back to genius. It has been like this now for three months.
13 comments
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Job Waterreus You cannot merge with MH. The counter with the green background is an indication that Geni thinks there are count profiles matches in MH trees for the same person (which could have additional info).
You need to be a MH user (a free guest account with a paying MH site is enough).to be able to confirm or reject those green matches and see the details of the MH profiles.
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Eva Birgitta Skog I´m a full paying costumer att MH!
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Job Waterreus What are you trying to do?
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Job Waterreus If you want to use MH data in Geni please look at this project: https://www.geni.com/projects/SmartCopy/18783
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Eva Birgitta Skog There is some bug in these two person approval buttons.
I click in the approval box in the matches at MH. When I then close that box and go back to Geni, the merge is still NOT completed. -
Geni Support Team Hi Eva, it sounds like you are trying to confirm the Smart Matches on the profiles for Karl Gustaf Hjalmar Holmdal Brask, Holm and Emma Maria Erlandsson, but the confirmed match is not saving on Geni. Is that correct?
Are you logged into your MyHeritage account when you try to confirm? What happens when you click to confirm? Is this happening only these two matches?
Just to be clear, confirming a match does not merge the MyHeritage match with Geni. It adds the Smart Match to the Geni profile in the confirmed matches ribbon and as source.
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Eva Birgitta Skog Yes I´m logged in at MH at the same time. Its only these two matches who dont work. Every one else do.
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Eva Birgitta Skog Step by step:
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DONT MERGED!!
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Geni Support Team Hi Eva, many thanks for walking us through the steps you took. That is actually very helpful. We have forwarded this to our engineers to investigate further.
We'll let you know once we have an update.
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Eva Birgitta Skog Please There Are MORE bugs with other profiles.
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Geni Support Team Hi Eva, can you please provide the links to those profiles and let us know which matches are not saving?
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Eva Birgitta Skog BildAnna Fredrika Jansson (1882 - d.)
Eva's first cousin twice removed Lucretia Ann Lewis 22/4/2023 0 0 1 Lägger till mer komplett födelseplats, dödsdatum, dödsplats och hemvist.Emma Maria Erlandsson (1871 - 1926)
Eva's ex-husband's second great aunt Lucretia Ann Lewis 30/3/2023 0 0 1 Lägger till hemvist, syskon och barn (ett/flera).Gunilla Jönsson (1839 - 1901)
Eva's ex-husband's first cousin thrice removed Bernhard Hagen 26/3/2023 0 0 1 Karl Gustaf Hjalmar Holmdal Brask, Holm (1878 - d.)
Eva's ex-husband's second great aunt's husband Lucretia Ann Lewis 21/3/2023 0 0 1 -
Geni Support Team Hi Eva, thanks for the examples. It looks like the match for Gunilla Jönsson cleared. We've forwarded the profile for Anna Fredrika Jansson to our engineers.