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Selecting profile from tree doesn't work - side panel tries to load, but stalls

Maja Louise Vesterdorf Lange (Vesterdorf)

April 16, 2023 13:34

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Hello; when I'm in Tree View and select a profile (clicking outside the letters), the expected side panel won't load. It does pop up, but it remains white, showing only the animated loading icon (revolving dots), indefinitely. It's been that way for weeks. Right now, I need the panel to open, so I can use "Move", so could someone fix it? Thank you. Best regards, Maja

4 comments

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  Geni Support Team April 17, 2023 21:29

  Hi Maja, can you post the link to a specific example so we can investigate the issue?

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  Maja Louise Vesterdorf Lange (Vesterdorf) April 21, 2023 15:55

  Hi; I don't know if this will work, but I've copied what was in the http while I was having the problem with a random profile: https://www.geni.com/family-tree/index/6000000024066353114.
  
  By the way, it has worked as it should once after I posted the ticket. But only once.

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  Job Waterreus April 21, 2023 21:45

  It may help to know on what device you are trying this and also what browser you use. If there is another browser available it might help to see if you have the same problem with that. Otherwise if the browser has add-ons it may help to see if privacy mode does work.

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  Geni Support Team April 24, 2023 22:06

  Hi Maja, is it the side panel for Jens Hansen? It seems to load fine for us. You may want to try to clear your Geni cookies. You can clear them by clicking on this link: https://www.geni.com/login/clear_cookies

  If you are still having trouble loading the side panel, please try the suggestions from Job above to see if it loads on a different browser. If the problem persists, please let us know what device and browser/version you are using.