Thank you for contacting me by phone to understand options and before signing.
David Kaplan
972-50-2912990
Date
Votes
5 comments
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Genie Hall I was emailed an offer for 71.64 I gave my information it did not give me option to go further. So I clicked on Pro. I only want what I was offered with my Heritage for a year subscription along with this Geni account. I don’t think that is the Pro account. I did not get option for user name and password. I cannot seem to get any further. Please help? Thanks, Genie Hall
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Geni Support Team Hi David, we do not offer telephone support. Feel free to let us know your questions here and we'll be happy to help answer them.
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Geni Support Team Hi Genie, we see you did upgrade to Pro. Instructions for accessing your MyHeritage data subscription are included in your receipt email. If you have questions regarding your subscription, please email us at subscriptions@geni.com.
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Genie Hall Please kindly refund my money as I am unable to use this. Please just refund my money. Thank you Genie Hall sedalya@yahoo.com
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Geni Support Team Hi Genie, per your request, we have canceled and refunded your Pro subscription.
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