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Sign Up Issues

Robert Edward Junke

March 07, 2021 02:37

Completed

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Two issues:

1. I had an account under bob.junke@gmail.com which you closed for some reason in December. I tried to start over (my only option) but Geni refused it saying the email address was already in the system and I had to log in to start over. BUT!!!!!!!!!! I can't log in because the account was closed. This loop is ridiculous. Doesn't Geni test their web applications??? The only way I could start over was with my email address without the dot (bobjunke@gmail.com) which is the same gmail account I use. Geni really needs to fix this bug.
   
   
2. I was trying to upgrade to Pro and wanted to pay with PayPal. However the Geni PayPal payment feature is broken . After entering my billing information and submitting I get this.
   

   Error Detected

   Error Message
   The certificate has expired. Please use a valid certificate.
   
   Geni needs to fix this too!!!

 

 

 

4 comments

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  Geni Support Team March 09, 2021 21:42

  Hi Robert, we're sorry for the issues you are experiencing. We see that you had closed and deleted an account under that original email address in December. The reason you provided was, "I want to delete my tree so I can import a ged file. Your site won't let me delete the tree so all I can do is close the account and start over."

  You then started a new account under that same email address on February 15, but did not set a permanent password. If you would like to merge these accounts, please let us know and we can assist you with that.

  We are looking into why you received that error message when trying to upgrade. For future reference, you may email us at subscriptions@geni.com if you have any problems logging in or questions about your subscription.

• 0
  
  Geni Support Team March 25, 2021 23:11

  The issue with PayPal should now be fixed. 

• 0
  
  Costanza Luisa Cipollaro March 26, 2021 01:24

  Dear Madame or Sir,

   

  Mr. V. entered completely inaccurate information in the genealogical records on Geni.com relating to my family of origin, Ronchey. I have taken steps to inform the aforementioned person, but this may not be ready to delete his information. I find it absolutely absurd that anyone could afford to post untrue information about my family. Can I solve the problem directly with you or am I forced to quarrel with Mr. V. on each untruthful card individually?

   

  Thank you in advance.

   

  Best regards,

  Dr. CLC,  Ph.D.

   
• 0
  
  Geni Support Team March 26, 2021 17:30

  Hi Costanza, information on Geni is provided by our community of users working together to build a single family tree of the world. Sometimes mistakes happen and we strive to make it easy for members to work together to correct them. If you believe someone is vandalizing the tree and has been purposefully adding incorrect information, please email us at misconduct@geni.com .