I would like to get this resolved as promptly as possible. It's been 2 months. What's the hold up? How do I know that you guys can recover the hundreds of matches I potentially have missed at this point. Some which may have been pivotal in my search for family.
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2 comments
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Geni Support Team Hi C, there is currently an issue with FTDNA sending DNA information to us. We are in communication with the FTDNA team and they are currently working on a fix. We hope they will have it released soon. We're very sorry for the inconvenience.
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Geni Support Team Hi C,
We are pleased to announce that the integration between FamilyTreeDNA and Geni has been restored.
We thank you for your patience and apologize for the delay in getting this feature restored. As users start linking their FTDNA kits to Geni once again, you should start receiving new DNA matches.If you don't yet have your FTDNA kit linked to Geni, you may do so now by following the instructions at https://help.geni.com/hc/en-us/articles/229707687-How-do-I-link-Family-Tree-DNA-test-results-to-my-profile-
If you've already linked your DNA kit to Geni and wish to update your results, you must first disconnect Geni from FTDNA and then you can reconnect your accounts. Instructions for updating your DNA results are at https://help.geni.com/hc/en-us/articles/115005316387-How-do-I-update-my-Family-Tree-DNA-test-results-on-my-profile-
If you encounter any difficulties please post to the discussion at https://www.geni.com/discussions/157595 and we will be happy to assist you.
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