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e-mail address change

Jan Vlačiha

August 03, 2023 17:11

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Hello,

I would like to change e-mail for my relative

https://www.geni.com/people/Ji%C5%99%C3%AD-Dvo%C5%99%C3%A1k/6000000000673374096

Please could you reset it?

Thanks
Jan Vlačiha

5 comments

• 0
  
  Ethan David Whitted August 03, 2023 17:52

  Hi there! This forum is for Feature Requests for the Geni product, it is not a place to request technical support. :) You can submit a ticket to do that here!

• 0
  
  Job Waterreus August 03, 2023 19:44

  There are instructions for changing an email address here:

  • How do I update the email address on my Geni account?
  • How do I update the email address on my Geni account, if I no longer have access to that email address?

  Contacting Geni for help about a subscription: How do I contact Geni about my subscription?

   

   

• 0
  
  Job Waterreus August 03, 2023 19:50

  Once a user has claimed his/her profile you can no longer edit it unless you are family and the user allows it (see setting https://www.geni.com/account_settings/profile_privacy/)

• 0
  
  Jan Vlačiha October 03, 2023 20:24

  My cousin's husband no longer has access to the email address used on his Geni account and has forgotten his login info.
  I am not sure he is able to confirm his identity and communicate with you.
  I would be able to re-invite him, if the e-mail is removed. 
  Is there any way I can confirm his change request?

  Thanks

  Jan Vlačiha

  Profile:
  https://www.geni.com/people/Ji%C5%99%C3%AD-Dvo%C5%99%C3%A1k/6000000000673374096

• 0
  
  Job Waterreus October 03, 2023 21:10

  Did you look at the help for Login & Invitations (like How do I update the email address on my Geni account? and How do I update the email address on my Geni account, if I no longer have access to that email address?)

  If that does not help see How do I contact Geni about my subscription?