It's not possible to add the source information with a screenshot, an error message appears:
We did not recognize the type of document you are trying to upload.
It's not possible to add the source information with a screenshot, an error message appears:
We did not recognize the type of document you are trying to upload.
Yes, it is possible. Which format / file extension did you use? (it may help to give a link to the problem profile)
This is problem with all profile what I try. It was working OK still yesterday, but now when I try to add the source information with a screenshot, just same way than yesterday, it's giving this error message: We did not recongnize the type of document you are trying to upload.
This is last profile where it was working Ok.
https://www.geni.com/people/Kaisa-Greta-Koskela/6000000198042409881#/tab/source
Did you try to add the webpage(s) or did you do a download of a picture from them and tried to add that to the profile?
Sorry for my bad english. I try to add the webpage by tool nro 2 what is "add the source information with a screenshot"; (1st is "from own computer, and 3rd is "create a new document".)
And like I said; it was working OK yesterday, I do now excatly sameway, but now it is giving this error message.
Thanks for the clarification. That could be a temporary problem with the site you want to use or with Geni. Does it still work for other sites?
There is a limit to the amount of available storage of 1GB on Geni if you are a basic user, could it be you have reached that limit?
Could it be a change or your computer? (like an update for your browser, an add-on or anti-virus)
Probably you should try again tomorrow
Olen käyttänyt useita sivustoja, ei vain yhtä tämän ongelman ratkaisemiseksi. Sama ongelma on kaikilla sivustoilla; Se ei toimi millään sivustolla.
Olen PRO-käyttäjä, joten tämä raja ei tee tätä ongelmaa, eikö niin?
Olen myös kokeillut 2 erilaista tietokonetta ja 2 erilaista selainta tämän ongelman ratkaisemiseksi; Ei apua, sama ongelma kohtaa minut.
Sorry, I can't help you further. Hopefully Geni staff will respond to your message.
I've made a support call for the problem
Kiitos avustanne.
Seems to be solved for me, but no feedback from Geni yet.
Yes, most of time it's working now ok. But some problem I still find out: after longtime working, screenshot bring only blanco page. This problem seems to be solved if I empty browser history.
Hi all, yes this should be working now. We apologize for the inconvenience.
Please let us know if you continue to have any issues.