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Pro-Trial not active

Hans-Peter Schmitz

November 06, 2023 09:52

Answered

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Dear Geni-Team,

I signed up for the free Pro trial on Friday Nov. 3rd with Paypal as Payment method. While the Payment is authorized in my Paypal Account, Geni is still in basic mode as of today. I would be nice if you could resulve this issue.

Best Regards,

Hans-Peter 

2 comments

• 0
  
  Job Waterreus November 06, 2023 13:53

  see How do I contact Geni about my subscription?

• 0
  
  Geni Support Team November 07, 2023 21:27

  Hi Hans-Peter, we received your email. You should hear back from our customer service team soon.