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"Geni will be right back"

Maja Louise Vesterdorf Lange (Vesterdorf)

January 30, 2024 05:13

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Hello,

For a few hours now, I've been getting the "Geni will be right back" message when trying to merge profiles or upload photos. I'm not doing anything differently than I always do. I can do other things on the site, such as reading messages. My 1 year Pro membership doesn't run out until a week from now. Can you find out what's going on? 

Best regards, Maja

4 comments

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  Geni Support Team January 31, 2024 17:25

  Hi Maja, are you still experiencing this issue?

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  Maja Louise Vesterdorf Lange (Vesterdorf) January 31, 2024 20:20

  Yes, in Firefox. There's no problem in Chrome, but I prefer using Geni in Firefox.

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  Geni Support Team January 31, 2024 23:22

  Thanks for the additional information. Can you try clearing your cookies on Firefox to see if that helps? You can click on this link to clear your Geni cookies https://www.geni.com/login/clear_cookies

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  Maja Louise Vesterdorf Lange (Vesterdorf) February 01, 2024 16:06

  Thanks. Will that mean losing all the autocompleting place names and so on?