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Unable to load Family Tree

Leonardo Augusto Carvalho Guimarães

January 31, 2024 15:57

Completed

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The family tree page for any relative does not load, resulting on a blank page

Looking into the browser console I noted an error (I don't know if it is related), which says:

```

Refused to load the font '<URL>' because it violates the following Content Security Policy directive: "font-src 'self' <URL> <URL> <URL> <URL> <URL>".

home:233 Uncaught ReferenceError: Geni is not defined
    at home:233:3

```

I think the Tree App is not loading at all.. maybe from broken source codes:

Is it appening to anyone ele? Tech support is looking into it?

11 comments

• 0
  
  Michael Moore January 31, 2024 16:03

  Having the same prob.  Cannot load any family trees. Blank page

   

• 0
  
  Lena Skibola January 31, 2024 16:06

  I have the same problem

• 0
  
  Daniel Paul Grantham, Jr January 31, 2024 16:06

  Same

• 0
  
  Alan Pritchard Walker January 31, 2024 16:07

  Hi Perhaps a related problem -updater completely frozen, so unable to review 'downloaded stories' today -Walker Tree. Thank you Alan Pritchard Walker 

• 1
  
  Joseph Steven Pomykala, Ph.D January 31, 2024 16:40

  same problem, loads a blank page when hitting tree, refuses valid field updates for dates as invalid.

• 0
  
  Patrick Alfons Maria van den Muijsenberg January 31, 2024 17:08

  Same problem, should have been highlighted at login!

   

• 0
  
  Geni Support Team January 31, 2024 17:13

  Hi all, we're very sorry for the troubles. Our team is working on fixing this issue. We'll let you know once we have an update.

• 0
  
  Geni Support Team January 31, 2024 17:16

  We have pushed a fix. Please let us know if you continue to experience any issues.

• 0
  
  Patrick Alfons Maria van den Muijsenberg January 31, 2024 17:18

  Not experiencing the same issue anymore. Thanks for fixing. But please consider a highlight at login in case of known issues you are working on.

• 0
  
  Michael Moore January 31, 2024 17:23

  OK... Thanks for fixing & follow-up . Seems to  be working now.

   

• 0
  
  Leonardo Augusto Carvalho Guimarães January 31, 2024 22:21

  Thank support, the tree is back