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Unable to Confirm Matches

Jack Sterling Friedman

October 19, 2015 02:08

Completed

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Unable to confirm any matches today. Select the confirm then it automatically un-selects .Have attempted on at least 2 different profiles.

Problem with both  IE 11.0.23 and Firefox 38.3.0.

This worked fine on Saturday, 10/17/2015, but is not working on Sunday, 10/18/2015.

matches.PNG

8 comments

• 0
  
  Will Chapman (Vol. Curator) October 19, 2015 15:52

  I'm experiencing the same problem. in Chrome, Opera and Edge running Windows 10 all day Monday 19th Ocrtober 2015

   

   

• 0
  
  john michael apostolides October 19, 2015 19:44

  same problem with me using firefox  and also Safari...

• 0
  
  Jack Sterling Friedman October 20, 2015 02:03

  Geni Staff: This bug needs to be fixed ASAP. This is a loss of functionality.

• 0
  
  Jeff, Geni Curator October 20, 2015 12:53

  They are aware and working on the problem.

• 0
  
  Geni Support Team October 20, 2015 22:45

  This should be fixed now. Please let us know if you continue to experience any issues.

• 0
  
  Niclas Carlenius July 21, 2018 06:35

  I have this exact problem today with both Smart Matches and Record Matches. After confirming it automatically unselects after a second or two. A few days ago it was working fine. I do have the MyHeritage data subscription and Geni Pro.

• 0
  
  Will Chapman (Vol. Curator) July 21, 2018 07:47

  Well, it certainly isn't working for me. In fact, it is worse. A couple of days ago a choice of Reject or Confirm would hold for 3-4 seconds; with the 'fix' it holds for less than a second.

• 1
  
  Lynne Fisher July 22, 2018 00:05

  It's not working for me either on a MacOS High Sierra v 10.13.5, Chrome Version 67.0.3396.99 (Official Build) (64-bit).

  It was working last week.