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Have Geni do the searches it's supposed to be doing instead of sending me to MyHeritage

Robert John Wittmond

January 04, 2016 23:15

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I PAID for Geni, but it keeps putting me on MyHeritage, which I didn't pay for, and doesn't let me do anything worthwhile. What's the deal?

3 comments

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  Robert John Wittmond January 04, 2016 23:16

  Or give me my money back

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  Jeff, Geni Curator January 05, 2016 00:12

  Robert, here is what the Geni Pro subscription covers (Includes Tree Matches - Blue): http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Geni-Pro-membership-

  What you seem to be describing is the MyHeritage Data subscription, which is an integrated feature in Geni, but a separate subscription.  You'll see the MyHeritage as Record (Orange) or Smart Matches (Green), or when you click the "Research this person".

  http://help.geni.com/entries/23365981-What-are-the-three-types-of-Matches-

  http://help.geni.com/entries/23390398-Why-aren-t-Record-Matches-Smart-Matches-included-in-my-Pro-subscription-

  http://help.geni.com/entries/23379793-What-are-the-benefits-of-Record-Matches-and-Smart-Matches-

  If you'd like to request a refund, you should contact subscriptions@geni.com

   

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  Torgunn Louise Blix Eckroad December 27, 2019 15:01

  Do we have to have 2 subscriptions?  I thought subscribing to Geni would enable me to get the info that seems to be on MyHeritage.  Did I sign up for the wrong one? I dont want to sign up for another. Will there be yet another if I did have MyHeritage. I am just trying to make a family tree including connecting to others when there is a connection.