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somethings wrong with my matches from myheritage

Sonny McKinney

March 20, 2016 20:23

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i dont get any matches from myheritage, and the old ones i have are blank,mm,mmmm,mm,,will i ever get an answer

2 comments

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  Trine Faye-Lund October 24, 2023 09:57

  I dont get acsess to matches from my Heritage, only a message to pay them. Recently they called me and said that I still have membership, but it expires 1. november. And they asked me to adress the problem to GENI. 

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  Geni Support Team October 24, 2023 20:30

  Hi Trine. If you currently have a MyHeritage data subscription, please make sure you are also logged into your MyHeritage account when you try to view MyHeritage Record Matches and Smart Matches through Geni. If you are still having problems, please email us at subscriptions@geni.com so that we can better assist you.