The tree does not appear anymore it has previously however not working anymore why can that be?
Date
Votes
13 comments
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Geni Support Team Hi Dean, can you please provide more details about this issue? What happens when you try to view the tree? Do you see the page continuously loading or do you see an error message? What device and browser/version are you using?
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Dean James Daschner I see the page continuously loading no error msgs, it worked like a week ago and now just loading. Im using a lenovo i5 and Chrome browser. But like i said was working now just loading.
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Geni Support Team Can you try clearing your browser cookies and try again? You can clear your Geni cookies by clicking on this link https://www.geni.com/login/clear_cookies
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Dean James Daschner Hi There still doing the same thing, loading and nothing. No error msgs.
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Geni Support Team Thanks. We have enabled some additional logging to your account. Can you please try again?
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Dean James Daschner Hi There, I have tried again still nothing. Can you see the free tree on your side?
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Geni Support Team Thanks. We are able to load your tree without any issues.
When you try to load your tree, do you see a white page or are you able to see the spinner indicating something is loading?
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Geni Support Team Also, can you please try seeing if you can load the tree on a different browser or in incognito mode?
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Dean James Daschner So i see a white page with the screenshot sign and the dragging mouse however only white. I tried on edge however not yet in incognito will try that.
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Geni Support Team Many thanks for your patience and assistance as we try to troubleshoot this issue.
Are you able to view other trees? For example this tree for Wyatt Earp https://www.geni.com/family-tree/index/6000000003579770707
Have you noticed if other pages on Geni are not loading fully, such as the Overview tab on a profile page?
Are you familiar with opening the Chrome JavaScript console (Command+Option+J for Mac or Control+Shift+J for Windows)? Please open the console and try to load your tree. Please send a screenshot of any errors in the console.
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Dean James Daschner Hi There
Wyatt's tree gives an error.
See i can open the tree where i see everyone etc. in the tree tab.
The free tree within the family tab is the problem, the picture attached is what the console prompts give.
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Geni Support Team Many thanks for the screenshot. I have forwarded it to our engineers and will let you know once I have an update.
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Geni Support Team Hi Dean, we pushed a fix. Can you please try again?
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