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I spent hours on my family tree and now Geni doesn't recognize me and tree is gone

Mo Roberts

November 24, 2011 23:02

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I tried logging in with my facebook since I sent family on facebook the tree via the geni facebook app but it does not even recognize me from my facebook login. It's just empty!!!!! Where is all this work I input?!?!?!?!? I am so disgusted!!!!!! And Geni doesn't have contact info either?!?!?! If anyone on here can help please do. my email is mocherob@gmail.com

4 comments

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  Louise Tucknott November 30, 2011 22:23

  Hey I hear you.  Nobody seems to care about this type of proble,  I can't log in anymore and have tried everywhere I can think of to ask for help.  Notta.  I'm really peed off with this program.

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  Permanently deleted user December 01, 2011 19:41

  Mo Roberts,

  The email address provided is not registered in our system. could you have used any other email address to registered with? 

   

  Louise,

  Have you tried resetting your password? 

  To reset your password, please try the following:

  1. Click the "Don't know your password?" link from the login page
  2. Enter the email address associated with your Geni account and click 'Submit'
  3. We'll send you a link you can use to set a new password (and email address, if applicable)
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  Louise Tucknott December 07, 2011 06:08

  Monica Cruz:: Did you get my response to your answer above.  I have no way of knowing if it is still an active request or should I submit it again? 

  My problem is that I cannot log in.  Therefore I cannot change my password.  I do not know what the original e-mail used was.  I do not know what the original password was.

  I tried to change my email to ltuck@telus.net.  It would not accept the .net. I have a ticket #15571, request of Nov 18/11.  I have some how created a new Geni basic account.  I have added nothing to it. It should be deleted.It prompts me to pay again for the pro.  I don't want to do that, as I bought  it for two years, Sept 14/10.  What I want is my Pro account accessible again. If the telus e-mail cannot be used, use the louisetucknott@gmail.com  address. Can you get me up and running again please?  I know it takes a bit of time, but would you please let me know this is being looked into and not in a big que. 

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  Birgitte Lydum December 07, 2011 13:56

  I'm having the same problem; Geni won't recognise my email (which is the only one I ever use) and all I want to do is delete my account. The fact that they have no customer service line or even a helpdesk pretty much says it all (you have to PAY to log a ticket!). How they won an award for best app is beyond me... I would like a response from a Geni representative ASAP please.