Now, let me in, please.
Date
Votes
8 comments
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Eyal S. Ron Geni claims that PRO customers receives email support ... I can tell you , its not true.... A telephone number would have been appreciated !
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Geni Support Team Hello Dorothy:
We currently do not have a call center. If you are a Plus or Pro member, you may submit a ticket for assistance to Customer Service. A ticket is submitted from this same Help forum by clicking on "New" on the top right corner. Customer Service will then assist you directly.
If you are not a Plus or Pro member, you may check our Frequently Asked Questions section on the Help forum for an answer or post your question on the Community Help section.
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Jennie Bender I have to tell you this is ridiculous. It is possible for them to take our money but no phone number for customer support.
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Charles Burden Kind of make's one wonder huh? I guess you have to be a paying customer to be able to get answer's, then maybe you won't.
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Eyal S. Ron I followed Hromimarie the Admin answer here and submited a ticket. I was answered 2 month (!!!!) after submission. 'nought said..". Customer service IS NOT what Geni is all about. On the counterary, Geni could care less a bout us, the paying PRO customers who keep this site alive. -
Charles Burden It's a shame when it take's Customer Service [ANY ORGANIATION] TWO month's to answer back. This kind of support cause's negative thought's from subsciber's whether paying or not. I don't mean no disrespect to Geni or anyone affiliated with Geni, but there sure are a lot of unanswered issue's with the site.
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Karen Brown I just started Geni and was looking around to familiarize myself with the site. Not all internet companies have phone support and from what I have read about Geni, it seems like a small company so I would not be surprised that they don't have phone support. I felt the need to post here because I have a niece who used to work in customer service for another company, she is a sweet girl and she has told me how most customers are nice, but there are some rude customer's even after helping them with everything just because they didn't like the answer. The admin answered the question on this post whether you like it or not that was the answer. I'm sure there was a reason why it took 2 months to answer a question and I'm sure it was explained in the reply which Eyal probably will never reveal because it won't be to his favor. Jennie if you're a Pro member why aren't you submitting a ticket about whatever question you have? If you do, I would like to know how long it took you to receive an answer.
When I signed up for the free trial, the email I received sent me to a link about the benefits of being Pro - one of them being "Get premium support -Submit help requests and communicate directly with our customer support staff", they never said that there is phone support. I'm sure Geni's customer service has the tickets as a priority to answer because we're paying members. I don't have a need to submit a ticket right now because so far I've been finding my answers on the FAQ's. We are posting in a "Community Help" forum - meaning us as being part of the Geni Community can try to help other users if we know the answer to it. The expectation of a Community Help forum is that the Community come together and help others, if the admins on here jump in to help well that's great, it's an added bonus.
If anyone has a question about their subscriptions as I did see - http://help.geni.com/entries/21135687-how-do-i-contact-geni-about-my-subscription
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Eyal S. Ron Karen, you are assuming things without any basis for you wordy answer. Just because your niece is responsive and provides top service does not take Geni as a company off the hook.
Just to let you know, here is the intro the the unacceptable answer I received after 2 months. "I’m sorry that it has taken so long to respond. We are adding new cs agents to decrease the response time." ( I did not include the issue that was discussed as it was an urgent (!) personal mater).
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