If a Geni member dies, how do I assume control of their profile?
Thanks!
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2 comments
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Teddy Nadeau & related. Since they have claimed their profile, they cannot be marked 'deceased' by anyone else. Geni.com should recognize this event. Yes, of course it should be handled sensitively.
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Geni Support Team Hello Larry & Teddy:
We do have a process in place on how to report a Geni member who has claimed their profile as deceased.
Here is the information from our F.A.Q. link about reporting a profile as Deceased (http://help.geni.com/entries/20470882-how-do-i-report-a-profile-as-deceased):
If a relative has passed away, and you do not see the option to update their living status on their profile, it is likely that your relative has claimed their profile with their email address. You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.
Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.
Steps to report a profile as deceased:
- Navigate to their profile page
- Click Actions
- Choose Report
- Select "Deceased" as the reason
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