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How to change wrong contact information?

Ilze Vilks

March 15, 2012 23:02

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The person (relative) I have invited to my tree has indicated wrong email and now he can not log in geni.com.

What can I do?

3 comments

• 0
  
  François Paillusseau April 13, 2012 15:57

  I had exactly the same problem just now. I received a wrong email for a cousin, but now that I have the correct one, I can't change it.

  We need a functionnality to be able to change a wrong email, after invitation. I will contact support for this.

  Thank you,

• 0
  
  Jonas Dyrby Krogh Gregersen July 17, 2012 08:49

  I just type the wrong email adress when I tryed to invite a person, and now I can't change it?
  Did you get any answar on the issue François Paillusseau?

• 0
  
  Geni Support Team July 20, 2012 22:50

  Hello:

  You may update the email address by deleting the wrong one via their Profile page and the 'Edit Profile' button. 
  
  However, if someone has already claimed that account using that email address-they will need to contact us directly asking that we remove their email address on their behalf. Please refer to our F.A.Q. section on how they can contact us: http://help.geni.com/entries/515502-how-do-i-update-the-email-address-on-my-geni-account-if-i-no-longer-have-access-to-that-email-addres