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CAN'T LOGON - GETTING VERY ANNOYING

Buket Ogutucu

April 25, 2012 06:31

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I have an existing account with Geni with my work email, although have forgotten my password.  When I click on 'forgot password' it wont accept my email saying that it is not registered BUT it is.

How do I know?  I have created an account with my gmail, I have looked my self up and sent a message.  The message notification has been sent to my work email, although the system does not recognize it.

I can't submit a ticket because I dont subscribe to Geni Plus.

Can anyone help me????

1 comment

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  Geni Support Team April 25, 2012 19:43

  Hello Buket:

  I do not show another profile currently active under your name. Submitting a ticket for direct assistance is currently for Plus or Pro subscribers. 

  Since I do not want you to post your work email address in a public forum, I will contact you directly to try to locate your other account.