My husband died several months ago, but he is still listed as living as are several other relatives. How do I make changes?
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Geni Support Team Hello Cherie:
My condolences to you and your family for the passing of your husband. You may update your husband's information by going to his profile and clicking "Edit Profile".
If a relative has passed away, and you do not see the option to update their living status on their profile, it is likely that your relative has claimed their profile with their email address. You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.
Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.
Steps to report a profile as deceased:
- Navigate to their profile page
- Click Actions
- Choose Report
- Select "Deceased" as the reason
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