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How can update a person's status to deceased?

David Everett Worthen

June 03, 2012 03:53

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I Need To Update  A Profile That Is Locked  Because  Passed Away This Year, Thanks For The Help

 

Dave

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  David Everett Worthen June 03, 2012 16:53

  
  

  
  

  I meant, I Need To Update  A Profile That Is Locked  Because The Family Member Passed Away This Year, I Have Tried T o Email Geni And Then They Send Me A Email To Come Here, Thanks For The Help

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  Geni Support Team June 13, 2012 20:44

  Hello David:

  My condolences to you and your family on the passing of your family member. 

  If a relative has passed away, and you do not see the option to update their living status on their profile you may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.

  Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.

  Steps to report a profile as deceased:

  1. Navigate to their profile page
  2. Click Actions
  3. Choose Report
  4. Select "Deceased" as the reason