Hi, i have added an email adress on a person who now is deceased, and because of the mail on his person in the three, i can´t change him to deceased.
What do i do?
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Geni Support Team Hello Ingunn:
If a relative has passed away, and you do not see the option to update their living status on their profile, it is likely that your relative has claimed their profile with their email address. You may report the profile as deceased. Once it is reported, birthday and anniversary reminders for your relative will be disabled.
Customer service will resolve the report by unclaiming the profile and updating the living status of the profile to deceased. Once the report is resolved, you and your family will be able to edit your relative’s profile.
Steps to report a profile as deceased:
- Navigate to their profile page
- Click Actions
- Choose Report
- Select "Deceased" as the reason
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Jakub Raciborski Yes. I did it. And now I see that this person is now online! This is very awkward and annoying especially for the immediate familyIt's really annoying.
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