How do I order a DNA kit ?

Marcus Baker

June 14, 2013 22:16

None

I filled out the shipping address. then I press the Payment button, but the screen sends me back to address label . It also indicates enter Latin characters only . What is that ?

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4 comments

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Geni Support Team June 17, 2013 20:24

Hello Marcus:

We have fixed the issue, you may try ordering the DNA kit again.

Thank you.

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Donald Lee Leming January 15, 2017 19:07

I am a new member on GeniPro. I also set up an account at myheritage.com so that I can order the discounted DNA kit. I used the link to go to myheritage site and entered my credit card info and address but the "submit" button is shaded out and does not work. What's up?

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Alan Simon January 16, 2017 01:23

I have the same problem. The Submit button is grayed out and I cannot complete my order for the discounted DNA kit.

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Jeff, Geni Curator January 18, 2017 21:02

You'll want to contact MyHeritage in regards to why the submit button would be grayed out. It's possible you live in an area / country that has strict DNA laws, which prevents MyHeritage from offering you a DNA test.

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