0

I cannot get the site to allow me to submit a help ticket. I no longer have access to the email account I opened my file with. How to I change my email address to access my account?

Erin Maureen DeGraff Tuvey

June 27, 2013 16:26

None

Follow

I cannot get the site to allow me to submeit a help ticket. I no longer have the email account I opened my file with and need to change it so I can access my tree. How do I do this?

 

2 comments

• 0
  
  Bjørn P. Brox June 27, 2013 16:38

  From the help section: 

  How do I update the email address on my Geni account?

• 0
  
  Geni Support Team July 11, 2013 19:29

  Hello Erin:

  Please see the following link from our help section if you no longer have access to the original email address - http://help.geni.com/entries/515502-How-do-I-update-the-email-address-on-my-Geni-account-if-I-no-longer-have-access-to-that-email-addres

  Thank you.