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Lost Tree

James Rowe Million

March 28, 2013 13:29

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"Welcome back," indeed.  I put a detailed tree on the Basic plan and now find it is no longer there.  Not cricket.  How do I retrieve it?

3 comments

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  Jeff, Geni Curator March 28, 2013 15:16

  I only see one profile for you, last logged in today.  I see the tree, which appears to have up to 5 generations.  What part is missing?

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  James Rowe Million March 29, 2013 00:29

  When I click on "Tree," it does not appear.  Cannot retrieve it for updates.

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  Jeff, Geni Curator March 29, 2013 01:15

  It sounds like a problem with your Adobe Flash, which is the software that displays the tree.  So I'd suggest trying to reinstall or update Flash (http://get.adobe.com/flashplayer/).  Or perhaps try a different web browser like Google Chrome or Firefox.