"Welcome back," indeed. I put a detailed tree on the Basic plan and now find it is no longer there. Not cricket. How do I retrieve it?
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3 comments
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Jeff, Geni Curator I only see one profile for you, last logged in today. I see the tree, which appears to have up to 5 generations. What part is missing?
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James Rowe Million When I click on "Tree," it does not appear. Cannot retrieve it for updates.
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Jeff, Geni Curator It sounds like a problem with your Adobe Flash, which is the software that displays the tree. So I'd suggest trying to reinstall or update Flash (http://get.adobe.com/flashplayer/). Or perhaps try a different web browser like Google Chrome or Firefox.
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