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I can't get into my account.

Ed Mertens

February 13, 2014 00:36

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I change internet providers (Comcast from Verizon) without first changing mt email address inside Geni and now when I go to reset my password I have no way of retrieving the password reset .

3 comments

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  Jeff, Geni Curator February 17, 2014 03:39

  See the note at the bottom of this link.  http://help.geni.com/entries/466610-Lost-Password

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  Elka Marish December 10, 2018 23:39

  I have spent hours and hours setting up my family tree - I have a pro membership.  Why will no one let me get to my family tree?

   

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  Elka Marish December 10, 2018 23:42

  I have spent hours and hours setting up my family tree - I have a pro membership.  Why will no one let me get to my family tree?

  I have a 14 day Pro Membership which I have paid for and I can't retrieve my  geneology acct with over 77 people on my chart.