Has anyone else experienced very lengthly delays for a Geni Help ticket? I submitted two tickets 10 days ago and the status is still pending assignment.
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6 comments
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Muammar Ghadafi ISHAK No surprise at all.
I have a 1 year bug ticket that haven't been solve until now. The last feedback from them was 8 month ago and there is no reply at all from them.
There is also a 7 months bug ticket with their Geni API that I had asked and the last feedback was 6 months ago. I had even asked several times and also proposed a temporary solution but with no luck. It's really disappointing as I paid both Geni and Progeny and they still can't fix this bug until now.
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Robert Webb I submitted a ticket requesting e-mail address issue July 3 and still have not received a reply. I am contacting my credit card company to have the automatic renewal fee removed because of lack of support and a process that does NOT work to resolve payment issues expeditiously.
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David Itzhak Flint I am paying for a PRO membership. One of the benefits is getting a faster response. BUT I DO NOT GET A RESPONSE at all.
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Jeff Keith Prevéy Add me to the list. GENI is very slow in responding to help tickets. Any options?
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Job Waterreus If you have problems with your account you may want to look at https://help.geni.com/hc/en-us/articles/229706267-How-do-I-contact-Geni-about-my-subscription-
For some problems curators (see https://help.geni.com/hc/en-us/sections/206536087-Curators) can help, if that is the case post your problem in https://www.geni.com/discussions/245980
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Jeff Keith Prevéy Again, thanks for the quick response. I do not have problems with my subscription.
My issue is the time it takes GENI to respond to a help ticket.
Thanks, Jeff
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