0

Why my phone number? Why no phone number for geni? Why do they hide behind this online question asking instead of having customer service?!

By chance I happened upon geni.com tonight and found it interesting.  I opened a FREE account.  Lo and behold, it won't let me enter my parents' information.  I have entered and re-entered it FIVE TIMES and nothing.  Their birth date, city/province/country is not captured by the geni system.

In addition, the site keeps asking me to log in, EVEN THOUGH I am ALREADY logged in.  Now it is asking me for my password; however, when I registered for the site, it didn't ask me for a password.  Since I don't have a password, it is now asking me for my PHONE NUMBER.

 

It may be a glitch or it may be INTENTIONAL on geni.com's part in order to keep harvesting more and more of our PERSONAL INFORMATION.

 

Frankly, I feel that this is a ruse, and I"m now wondering whether it's a scam.  I see no phone number to call the geni people to find out what is going on.  They want my phone number, which I am NOT going to give them, but they don't even bother to post a BUSINESS PHONE NUMBER or a CUSTOMER SERVICE CONTACT!!!!!  Does anyone find anything WRONG WITH THAT PICTURE?!

 

BOTTOM LINE:  I feel deceived and having been "seduced" into signing on for this "FREE" service, and now, after spending considerable time on it, I can't even use it.  I was considering signing up for the PAID SERVICE, but due to this VERY NEGATIVE EXPERIENCE WITH GENI.COM, I will NOT.

 

Will the ancestor program work correctly only if I sign up for the paid site?  If so, then it certainly looks like a BAIT-AND-SWITCH!!!!!

12 comments

Post is closed for comments.