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When you send me smart match from geni, my geni pro side say "invalid id" ?

Erling Helge Jul Rørdam

February 07, 2016 18:38

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When you send me smart match from geni, my geni pro side say "invalid id" ? 

Please solve the problem.

I have a pro subscription to geni, and have also premium pro to My Heritage?

Therfore i can not use the matches? 

Best regards 

Erling Rørdam

 

7 comments

• 0
  
  John Travis Gilbert February 14, 2016 22:18

  I have the same problem.  Any ideas?

• 0
  
  SUSAN WHITTEN January 31, 2017 15:44

  i am having same problem. pink colored line at top of page says invalid id.

• 0
  
  Ralph Hewes May 23, 2017 21:07

  Same problem

• 0
  
  Michael Busch-Sørensen June 04, 2017 07:53

  me too, several time - really funny, not least as it was reported 1½ years ago and nothing has happened

• 0
  
  Elizabeth Kingwill September 11, 2017 16:13

  I am suddenly having the same issue and cannot find any information.

• 0
  
  Chris Bess September 11, 2024 00:43

  Having the same issue.  Anyone have an answer?

• 0
  
  Geni Support Team September 11, 2024 17:57

  Hi Chris, can you please provide the link to a specific example so that we can investigate?

  Also to clarify, do you mean a Tree Match, which is a matching profile on Geni, or a Smart Match, which his a matching tree on MyHeritage?