Forgotten password here no longer has access to old email

Robin Leigh Ragan

June 09, 2016 20:04

Answered

My mom has forgot her password here and now longer has access to her the email account she used to sginup with. How can she gain entry to her account here so she can add her new email address? I'm not sure is she knows the answers to her secret questions either. :( Can anyone help?

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5 comments

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Jeff, Geni Curator June 09, 2016 21:04

Looks like your mother got access. If you need any further assistance, happy to help.

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Robin Leigh Ragan June 10, 2016 00:42

No she hasn't been able to get on the site. Doris Jean Elam Ragan

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Robin Leigh Ragan June 10, 2016 02:09

We got it worked out. Thank you for your quick response

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Angelica Rodriguez October 01, 2024 23:11

My sister is unable to get in. She nolonger has access to her old email

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Geni Support Team October 02, 2024 00:16

Hi Angelica, please have your sister email us directly at subscriptions@geni.com and our customer service team can assist her with updating her email address.

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