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DNA tab is absent

Ilan Stephan Solomon

July 03, 2016 18:54

None

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This is a public profile that I manage, yet no DNA tab exists to allow me to upload: https://www.geni.com/people/Rica-Brill/6000000003379591063

What gives?

11 comments

• 0
  
  Jeff, Geni Curator July 04, 2016 00:24

  It may be your location. Geni chose to hide the DNA tab (and haplogroup markers) from users in Israel, Poland, France and Alaska due to their strict legislation on DNA testing.
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  Ilan Stephan Solomon July 04, 2016 03:16

  Can't be the location - it's US

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  JoAnne Goldberg July 06, 2016 23:01

  I am in California and do not have the tab.

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  Jeff, Geni Curator July 07, 2016 01:54

  We're discussing the issue in the Curator forum (we've seen a few other people with a similar situation).  I don't have a solution yet, but we're hoping to get the developers to look into it soon.

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  Geni Customer Support July 07, 2016 15:59

  We had some code that was looking at the wrong IP address in the proxy chain, causing us to incorrectly conclude that some users were in restricted countries. We pushed a fix for this yesterday, so hopefully it's fixed for everyone.  If not, please follow up here or tag me in a discussion on Geni so we can investigate.  

  Note that in addition to IP address, we also look at your most recent known address; if you've entered your birth location in France, Israel or Poland and no other address, we're going to assume you're still there.  Set at least the country in your Current Location at https://www.geni.com/profile/edit_basics

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  Ilan Stephan Solomon July 07, 2016 16:19

  My location (administrator) has been US for a while - the profile in the post opening this thread shows death in the US.

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  Geni Team July 07, 2016 17:57

  Interesting case -- evidently Ms. Brill was a user who, at one time, accessed Geni from Israel and we kept that location.  We've pushed a fix for that bug.

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  Ilan Stephan Solomon July 07, 2016 20:52

  Thanks for looking into it - we'll se if the fix works by tomorrow. Ms Brill, however, never logged on, much less from Israel. It is possible the administrator who initially added her did.

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  Ilan Stephan Solomon July 07, 2016 20:53

  It's working now, thanks. 

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  Sheryl Prenzlau August 24, 2016 19:09

  I'm in israel and have no tab. I want to attach my ftdna results
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  Geni Customer Support August 24, 2016 19:32

  Unfortunately the DNA features are not available in Israel.