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Is this a fake site?

Jens Hansen

July 16, 2016 19:58

Answered

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SmartMatch

I find you are cheating as I cannot see what you are sending meof matches unless I have to pay more membership. So what I am getting is worthles. I thought this was a serious site

Jens Hansen

4 comments

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  Jeff, Geni Curator July 17, 2016 03:25

  Jens, no it's not a fake site and it is serious. It just sounds like you're confusing a Geni Pro subscription with a MyHeritage Data Subscription.  You can contact Geni at subscriptions@geni.com.  It's possible they may be able to switch you to the other service.

  This is what is included with Geni Pro: http://help.geni.com/entries/61378330-What-are-the-benefits-of-a-Geni-Pro-membership-

  This is what is included with MyHeritage Data Subscription: http://help.geni.com/entries/23634062-What-is-a-MyHeritage-Data-subscription-

  Here is a FAQ on why the MyHeritage Data Subscription is not included in the Geni Pro Membership: http://help.geni.com/entries/23390398-Why-aren-t-Record-Matches-Smart-Matches-included-in-my-Pro-subscription-

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  John Roach November 03, 2023 00:33

  but mine included MyHeritage data and it is not available. Please fix

   

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  Job Waterreus November 03, 2023 11:20

  Please see How do I contact Geni about my subscription?

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  Geni Support Team November 03, 2023 18:03

  Hi John. Yes, we see that you took advantage of our special Pro offer in October and finally registered a new MyHeritage account yesterday. As stated in the instructions of your email receipt, "Once registered, your account will be credited in 48-72 hours."

  Your MyHeritage account has now been credited with a data subscription. 

  If you have any more questions about your subscription, please email us at subscriptions@geni.com or, since you are a Pro user, submit a help ticket directly to our support team.