I have been using Geni since 2008 and now have nearly 500 members on the tree; I have merged with other trees successfully and have a reach down some 32 generations. I am trying to get the younger members of the family to use Geni as their tool for keeping in touch but, unfortunately, most of them registered a while back with email addresses that they no longer have control of. Further, few of them can remember the email address and the password they used. I can sometimes see their original email address in Geni but this doesn't help if they can't read the emails and can't remember the password. I know that your recommended solution is for each of them to email subscriptions@geni.com and request help.
The chances of my getting even some of them to do this are not good so I have to make it easier fro them somehow. Now I know that it is inappropriate to allow somebody else to change the email address of an active user but it seems to me that a relative should be allowed to reset the password of an inactive user.
My idea is that you let me reset the password of a set of relatives that I can give you; none of which will have logged in during the last year and probably five years. At some stage, you might even choose to make this a feature allowing family members to reset emails of users inactive for, say, 2 years.
Please give my idea some consideration; it's the only way that I can think of for resoring use of our family tree and making it relaibel for living relatives to contact each other. Have you got any other ideas for this?
Thanks
Mark Hetherington
P.S. I will send something similar to subscriptions@geni.com.
