0

I can't see part of my tree and I am not allowed to submit a help request without a Pro account!

Christine Marcella DeVillier - Lim Thlel Yan 林小英

October 21, 2011 20:08

Completed

Follow

Help!

I cannot see my husband's uncle's part of the family tree. I added his relatives and manage most or all of the profiles there, so why can't I see it? All I see is "We've found a problem..." and I cannot find an answer on your help forums that makes any sense. I have Flash Player updated. I have tried using different browsers. I have cleared my cache. I have done everything in the "answer" that is posted by Geni admin here: http://help.geni.com/entries/469625-how-can-i-see-my-tree
And I still cannot see the tree. Here is where it should be: http://www.geni.com/family-tree#6000000003917414199
Please help. I can't even ask Geni for help because apparently help requests are only for Pro and Plus account holders, geez what a load of b.s. I am supposed to be able to find my answer in the community help topics, but no, it's not there!

See the attached screenshot.

Thanks,
Christine

Screen Shot 2011-10-21 at 1.05.00 PM.jpg

2 comments

• 0
  
  Christine Marcella DeVillier - Lim Thlel Yan 林小英 October 22, 2011 00:40

  Solved:

  a person whose profile photo has since been changed to a document will cause their tree view to show the "we've found a problem" screen.

• 0
  
  Jerry Mercola November 22, 2011 04:33

  My tree has been messed up and cut off from the rest of the family.  I cannot fix it even though I created it and I cannot even ask for support  without a Geni Pro account.  Do I need to get a Geni Pro account to get my tree restored?  Can it be restored?