The tree appears, but then it disappears. i roll my mouse over the place where the tree is supposed to be, and the boxes will appear again, briefly. If I click begween them sometimes the linking black lines will then appeaar. It seems to be getting worse. Sometimes if I click on a box fast enough, I can input data. Mostly not lately. Please HELP!!!
janice Ruble Weaver
Hello Janice - I'm sorry that you're having trouble working with your family tree. Can you please go here http://supportdetails.com and let me know which Operating System, Browser and Flash version you are using?
Hello Janice - We identified the issue and are working on a fix.
I have the same issue. My os is Windows 7 32bit, IE9, Flash 11.3.300 . Please note that it works on Chrome (same computer, latets Flash version)
Do you have a solution for that issue?
Hi! How can I delete my profilu and family tree?
