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My password quit working, so I created a new one hoping to get my data and it will not let me. Why?

Sylvia Larson

August 05, 2013 23:00

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Need to be able to open my account.  Have not been on for awhile and my password no longer works.  I created a new one hoping to be able to get the tree I created back.

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  Jeff, Geni Curator August 06, 2013 15:31

  Here is the process on a lost password: http://help.geni.com/entries/466610-Lost-Password

  If you're able to log into Geni, but just not able to see your tree, you likely have multiple accounts and are logged into the wrong one (different email address).  There are several claimed Sylvia Larson profiles on Geni: one has no tree, one born Smith, one married Paulson.