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Never received phone call after entering phone number with "Confirm Your DNA Order by phone"

Roan James O'Sullivan

July 09, 2013 01:03

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I just ordered a DNA Test for my mother as a gift. The 3rd step in the process is "Confirm Your DNA Order by phone". However, after entering my mother's phone number, she never received a phone call. How do I "confirm my DNA Order" and finalize the order? 

4 comments

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  Permanently deleted user July 10, 2013 18:11

  Hi Roan,

  I'm terribly sorry that your mother did not receive the confirmation call.  I have checked the system logs and can confirm your order is placed, and your DNA test was successfully ordered.  Average delivery time on the DNA test is 10 days. 

  As part of the order, you should have received an email confirming the order.  I can see that Geni did send the email - Can you verify that you received said email?

  Thanks,

  Alex

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  Roan James O'Sullivan July 10, 2013 18:14

  Hi Alex,

  Yes, I received the confirmation email. Thanks for following-up my order status.

  Roan

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  Ellen Fee August 20, 2013 14:12

  Hi 

  This happened to me too.  No phone call to confirm so two days later, I ordered again.  Now there's two "pending" charges on my credit card and no confirmation.  

  Who can I call to follow up the order?

  Thanks 

  Ellen Fee

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  Freddy Jahn June 02, 2018 16:22

  Hi
  I orderer the DNA test kit at 20 may and the order was billed. On my credit card. But I never received an email confirmartion from Family Tree DNA.