I have twice now clicked on the "Report a bug" radio button on the previous screen, but both times ended up here. Perhaps you would be kind enough to forward this to the relevant Department.
If you care to check, will notice that I have not visited the Geni site since I took out the professional subscription over a year ago. This is because the screen I am faced with when I sign in is unresponsive, has no visuals (only boxes with crosses in them), and none of the hyperlinks work.
I reported this several times, but received no response from your customer care service and eventually gave up in disgust. I AM STILL UNABLE TO USE THE GENI INTERFACE! Nor can any of my family. My subscription has thus far been a waste of money, and, under the circumstances, I would be grateful for a full reimbursement. I would also, yet again, request that one of your customer service personnel look at the problem and resolve it so that I can access the data I have already keyed in.
I look forward to hearing from you.
Sam Young