My name is Tammy Hilton Castagnoli I have a proflie on this web sight. I have received emails from your company about matches etc. For some reason I can not access my profile and when I put in my email address of Hilton61282@yahoo.com it states that its not associated with a profile. I cant reset a password nothing. I have pictures and information on this site that i can no longer access. Again my name is Tammy Hilton Castagnoli date of birth <removed for security reasons> I so desperately want to be able to access this information be able to continue to build my family tree. I am very upset that I cant access any information it made me have to create another profile today. I dont want to have to start over with all my information again. Thank you Tammy Castagnoli
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5 comments
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Bjørn P. Brox You have another active account created in 2011 and last logged in on April 23, 2013, so you are probably operating with several email addresses.
I send a message to that account to give you a notification on which account, so check other email accounts you might have.
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Tammy Castagnoli If you could please assist me I am trying to change my email address. The correct email address should be the t.castagnoli10@gmail.com and I would like to delete the hilton61282@yahoo.com email. I merged the two Tammy Castagnoli profiles but now most of my family tree is missing. I want only one profile using the t.castagnoli10@gmail.com with my password of Russtam09. I would greatly appreciate your assistance. This is very confusing and frustrating. I will be deleting the hilton61282@yahoo.com for I will no longer be using this email. Thank you -
Tammy Castagnoli Hello,
I have identified the problem with my oldest geni proflie. The one that I am no longer able to access. The email address listed on the Tammy Castagnoli account with my picture showing is
listed as hilton6124@gmail.com. This is incorrect. It is missing the zero after the 4. It should read hilton61240@gmail.com. If you can correct this issue I would be so appreciative. The newest Tammy Castagnoli geni profile has t.castagnoli10@gmail.com listed as the email account which is ok. I will delete the newest profile that does not have my picture listed. Thank you
Tammy Castagnoli
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Permanently deleted user Hi Tammy, I have updated the email address for the account you mentioned. You should receive a verification email at hilton61240@gmail.com.
Thanks,
Alex
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Tammy Castagnoli Thank you Alex for all your assistance. I now have acces to my geni profile again!!! Happy Happy thank you
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